pandar99 Frequently Asked Questions

Weekly cashback is a program where players receive a portion of their weekly losses back as bonus money. At pandar99, the cashback rate varies depending on the player's VIP level. Cashback is paid out once a week and withdrawal requirements apply. It acts as a safety net for any losses and is a reward for regular players.

To level up your VIP rank, you need to play regularly and stay active at pandar99. Build up your wagering volume and climb the levels one step at a time — from Bronze to Silver, Gold, Platinum, and all the way up to Diamond. The higher your level, the more cashback you earn and the better your VIP benefits.

pandar99's 5 VIP tiers and cashback rates —

Diamond VIP players receive pandar99's highest cashback rate of up to 1.2% per week, plus access to priority customer service and exclusive VIP promotions. Withdrawals are processed faster, and you get priority access to specially invited events. You need to stay consistently active to maintain Diamond status.

You need to have valid bets during that week to receive cashback. Check that your play did not come from bonus money or returned funds, as those wagers may not count as valid bets. If the problem continues, contact our 24/7 live chat support in Burmese and our team will check your cashback records.

The official domain is pandar99.run. Always check the URL in your browser's address bar — look carefully as letters can easily be swapped. Before clicking any link sent by email, double-check the domain. Look for the SSL padlock (https). If you're unsure, you can ask directly at [email protected].

Contact our 24/7 live chat support right away and ask them to temporarily lock your account. Then change your password yourself and never share your OTP with anyone. Also be careful of emails or links from unknown sources. Our security team will review your account and help you from there.

Never share it with anyone. OTP stands for One-Time Password — it is a single-use code sent to your phone or email. No one, including pandar99 staff, will ever ask for your OTP by phone or chat. Anyone who asks for it could be a scammer, so stay alert.

Two-step verification (2FA) is a security layer that requires a second check — for example, an SMS code — on top of your password. You can turn it on by going into your pandar99 account settings and finding the Security section. With 2FA enabled, even if your password is leaked, third parties cannot access your account, making it significantly more secure.

Log in to pandar99, go to the Deposit menu, and select KBZPay. We will show you our KBZPay phone number — transfer the money to that number through the KBZPay app. Copy the Transaction ID, paste it in, and click Submit. You should include your username in the reference note. We will verify your deposit and confirm it shortly after.

You can deposit at pandar99 using KBZPay, Wave Money, and AYA Pay. All three are mobile payment methods Myanmar players know well, and they work 24/7. Your account will be credited shortly after your deposit is made.

To deposit via Wave Money, select Wave Money from the pandar99 Deposit menu and transfer the money to the agent number provided. After the transfer, enter the Wave transaction reference accurately — not a single digit should be wrong. Note that submitting an incorrect reference may cause the verification process to take longer.

The minimum deposit is 20,000 Ks regardless of payment method. For withdrawals, the minimum amount is 30,000 Ks, and processing takes between 10 and 45 minutes. This fast turnaround is something pandar99 prioritises so Myanmar players get their money quickly.

RTP (Return to Player) is a percentage that shows the average rate at which a game pays back to players over its history. For example, an RTP of 96% means players receive an average of 96 Ks back for every 100 Ks wagered. This is a long-term average calculation and does not represent any single session — keep in mind you can still lose in a short play session.

Yes, many games on pandar99 can be played in demo mode. Demo mode requires no real money deposit and is useful for understanding a game's mechanics, bonus features and spinning patterns. We recommend trying demo first before playing any new game with real money. Real prizes are only available in live mode.

First, check the game's minimum bet — if your budget is small, choose low minimum games so you can play longer. Also consider volatility — high volatility games can award bigger prizes but losses can come more frequently, while low volatility games pay out smaller amounts more often. Try the game in demo mode first, and switch to live mode only when you feel the gameplay suits your style.

A progressive jackpot is one where a portion of every bet placed by players is added to a shared jackpot pool, giving anyone who gets lucky the chance to win a large combined prize in a single hit. The more players play, the bigger the pool gets. After the jackpot is awarded, the pool resets to zero and starts growing again.

Yes, players on pandar99 can request a temporary cooling-off period themselves. You can choose the length of the period, and your account will not be accessible for play during that time. If you feel like you need a break from playing, take a cooling-off period — you can only return once the remaining time has fully expired. You can request this through 24/7 live chat.

Cooling-off is a short, temporary pause, while self-exclusion is a longer block. If you choose self-exclusion, you can only return once the set period has ended, and the account cannot be reopened for any reason during that time. If you find it hard to control your play, we encourage you to use self-exclusion and reach out to our support team for help.

A deposit limit is a tool that lets you set the maximum amount you can deposit within a day, a week or a month, preventing you from going over that amount. You can request one through pandar99 support and it helps with healthy budget management. If you want to set a limit, ask via live chat — we are available 24/7 to help.

Only players aged 21+ are allowed to play at pandar99. This limit is in place to protect young people and to comply with responsible gambling policies. No one under the required age will be given access — we enforce this policy strictly.

If you find yourself gambling repeatedly to chase losses, struggling to stop, feeling financial stress from gambling, or noticing it affecting your family relationships, it is worth taking a step back. Gambling is meant to be entertainment, not a way to solve life problems. Visit our Responsible Gaming page to learn more.

If you feel like gambling is getting hard to control, talk openly with your healthcare provider or someone you trust in your family first. On pandar99's Responsible Gaming page you can find self-limit options and helpful information. Our 24/7 support team is here to help as much as we can, and your well-being always comes first.